Standpoint Family

Terms of Service

Version 1.4, 14 October 2026 (you must be 18 or older; complaints about content; how a six-month plan ends, continues and is refunded if cancelled early; cancelling and changing plan under Your plan; refunds within 10 business days; everyone is asked to accept again). Version 1.3.1, 4 October 2026 (a correction: clause 6B no longer names shop prices; nothing else changed, and nobody is asked to accept again). Version 1.3, 3 October 2026, added Silver for six months, and the workbook and toolkits. Version 1.2, 23 September 2026, added the set-up service and changed the protection-order terms. Version 1.1, 17 September 2026, added records as evidence, certificates, court orders and the fee waiver.

1. Who these terms are between

These terms are an agreement between TownConnect (Pty) Ltd ("we", "us") and you, the person who creates an account on Standpoint Family ("you").

Registration number: 2026/106250/07. Registered address: 442 Davidson Street, Vaalwater, Limpopo, 0530.

By creating an account you agree to these terms. If you do not agree, do not create an account.

2. What Standpoint Family is

Standpoint Family is a private online record for one family law matter. It keeps information about your children, money, contact arrangements, documents and the messages between parents, and it can answer questions about what that record contains.

Standpoint Family keeps and reads a record. It is not a law firm, it does not give legal advice, and nothing it shows you is a legal opinion. It cannot tell you what to claim, what to do, or how a court will decide. For those questions, speak to an attorney. See Not legal advice.

A document produced by Standpoint Family (for example a court pack or an arrears statement) is a compilation of what you and the other people on the case entered. Whether and how it may be used in any proceeding is a matter for you and your attorney.

3. Your account

You must be 18 or older to open an account. If you are under 18 and need help with maintenance, the maintenance officer at your nearest magistrate's court can help you for free.

• You sign in with your email address and a one-time code. There is no password. Keep access to your email account secure, because anyone who can read your email can sign in as you.
• Give accurate information and keep it current.
• You are responsible for what is done under your account.
• If you think someone else has signed in as you, use "Sign out everywhere" and tell us.

4. People on a case

• The person who creates a case is its owner. On a plan that allows it, the owner may invite the other parent and an attorney.
• Items marked Shared are visible to everyone on the case. Items marked Only me are visible to you alone. Private incident notes are always private.
• An attorney invited to a case can read and download shared items only. An attorney cannot change anything and never sees private items.
• Messages sent in the co-parent thread cannot be edited or deleted by anyone, including us, except as required by law.

5. Plans and prices

TownConnect (Pty) Ltd is not currently registered for VAT, so no VAT is added at checkout. If that changes we will say so here and on the pricing page before it applies to you.

Silver for six months. Silver can also be paid for six months at a time: R594 for six months (R414 while a protection order is on file with us). The Maintenance Court Workbook and every toolkit are included, to download, for as long as the six-month plan is paid. You can pay in one of two ways. (a) By card: R594 for six months. Between 40 and 80 business days before the six months end we tell you, by email and on Home, the end date, the price on renewal and your three choices: renew for another six months, switch to monthly, or let it end. If you have not chosen, we remind you 10 business days before the end. Another six months is charged only if you choose to renew. If you do not choose, your plan continues month to month at R99 (R69 while a protection order is on file with us) from the end date, until you cancel. (b) Once, with no automatic renewal: you pay R594 once, by card or, where we offer them, by Payflex or Mobicred. Between 40 and 80 business days before the six months end we tell you, by email and on Home, the end date and your three choices: buy another six months, start a monthly plan by card, or let it end. We also remind you by email 14 days and 3 days before the six months end. If you do not pay again or switch to a plan that renews, your case becomes read only on that date and clause 7 applies as if you had cancelled on that date. Nothing is deleted at that point.

Switching from monthly to six months. If you already pay monthly for Silver, you pay R594 when you switch. Your monthly payments stop, and your six months start on the day the month you have already paid for ends. You do not pay twice for the same days.

Changing plan. On a monthly plan you can change plan yourself under Your plan. A higher plan starts at once, and its price is charged from your next billing date. A lower plan starts on your next billing date, and until then you keep what you paid for. After you move to a higher plan, a lower plan can start only once at least one month has been charged at the higher price. Changing plan never deletes or changes anything in your record. To change a six-month plan, contact us.

6. Payment

• Subscriptions are paid in advance through PayFast, monthly or for six months. We do not receive or store your full card details.
• A case cannot be opened until PayFast confirms the first payment. If a payment fails or is cancelled, the case stays closed.
• Your bank statement will show TownConnect.
• If a later payment fails we may suspend access after the paid period ends.
• Protection orders. Parents with a protection order get their first month free, with no card needed. After that, the plan costs 30% less while the order is on file. If we cannot confirm the order, the normal price applies after the free month. Nothing is deleted.

A six-month plan by card is charged again only if you chose to renew it (clause 5). You can cancel any plan at any time under Your plan. If you cancel a six-month plan before it ends, we refund the whole months that have not started, at R99 a month (R69 for a protection-order case), less a cancellation fee of one month's price. We refund it to you through PayFast within 10 business days. Access continues to the end of the month in progress. The workbook and toolkits you downloaded are yours to keep. The cooling-off right below still applies.

Payflex and Mobicred are offered by PayFast and their own providers on some once-off payments. Their terms, fees and credit checks are theirs, not ours.

6A. Set-up service

The set-up service costs R750, paid once. A helper adds and sorts the documents and details you provide. Helpers do not give legal advice. Nothing a helper adds counts in any total, answer or court pack until you confirm it. If we cannot start your set-up within 10 working days of payment, we refund the fee in full.

6B. The workbook and toolkits

The Maintenance Court Workbook and the toolkits are PDF files that you download, sold at the price shown in the shop when you buy. You can buy them with or without a Standpoint Family account. After PayFast confirms your payment we give you a download link on screen and by email. The link works 5 times within 30 days, and you can ask for a new link at any time with the email address you bought with.

Your name and email address are printed on every page of your copy. The copy is licensed to you for your own use and your own case. You may print it and fill it in as often as you need. You may not sell it, share it publicly or pass it on.

The workbook and toolkits are general information to help you prepare. They are not legal advice.

Refunds. The workbook and toolkits are digital downloads. You may cancel within 7 days of buying for a full refund if you have not downloaded the file. Once it has been downloaded we can't take it back, so we don't refund it, unless the file is faulty or not what we described, in which case we will replace it or refund you.

The Protection Orders Toolkit is free for everyone.

7. Cancellation, deletion and your data

• You may cancel at any time under Your plan. Access continues until the end of the period already paid (for a six-month plan cancelled early, the end of the month in progress: see clause 6).
• You can export everything at any time: your documents, the record as data, and a readable PDF.
• The case owner can delete the case. Deletion can be undone for 14 days. After that the case and its documents are permanently removed.
• If you cancel and do not set a retention period, we keep your case read only for twelve months from the day your access ends. During that time you can sign in, read and export it. We remind you by email 30 days and 7 days before it is deleted. After that the case and every file in it are permanently deleted and cannot be recovered. You can set a longer period, up to ten years, or delete the case yourself at any time under this clause.
• Standpoint Family is not an archive you are legally required to keep. Export anything you need before you delete or cancel.

8. The record as evidence

Entries are kept and cannot be edited. Once saved, messages, delivery and read receipts, documents, expenses, maintenance payments, contact events, requests, private incident notes and the history of changes cannot be edited or deleted by you, by anyone else on the case, or by us acting through the app. To correct an entry you add a correction. To remove an entry from view you withdraw it. The earlier version stays in the record. Entries leave the record only when the whole case is deleted under clause 7.

Certificate of record. A parent or attorney on a Platinum case, or on a case with an active Court Pack, may ask us for a certificate of record for a court pack. If we issue one, a director or other officer of TownConnect (Pty) Ltd signs it. It states how the record was made, stored and kept, and whether the system's integrity check found it intact. The fee is the one shown in the app at the time of the request. We may decline a request, including where the integrity check has failed.

What a certificate does not do. A certificate describes the system. It does not confirm that anything a person typed or uploaded is true. It is not legal advice. It does not include attending court or giving oral evidence. If a court requires a person from TownConnect (Pty) Ltd to attend, we may charge a reasonable fee for the time involved.

Subpoenas and court orders. We will comply with a lawful subpoena, court order or other legal obligation to produce records. Unless the law or the order prohibits it, we will tell the account holder before we produce them. We may charge the person or body asking for the records a reasonable fee for the work involved.

9. The Record and other AI features

• Standpoint Family uses AI to read documents you upload, to summarise your record, to answer questions about it, and to suggest a calmer wording for a message before you send it.
• AI output may be wrong. It may misread a document, a date or an amount. Where it matters, the app asks you to confirm, and the record relies on your confirmation.
• The Record answers only from your case record, shows the entries it used, and refuses questions that ask for advice.
• A suggested calmer message is only a suggestion. You choose what to send.

10. Acceptable use

You may not use Standpoint Family to break the law, to harass or threaten anyone, to store information you have no right to hold, to try to reach another case's information, or to interfere with the service. We may suspend an account we reasonably believe is misused.

11. Safety

If you are in danger, contact the police (10111) or the GBV Command Centre (0800 428 428). Standpoint Family is not an emergency service. Survivor mode can hide your address and stop the other parent messaging you, but it is not a protection order.

12. Availability

We aim to keep the service available but do not promise it will be uninterrupted. It runs on third-party infrastructure.

13. Limitation of liability

Nothing here limits liability that cannot lawfully be limited. Subject to that, we are not liable for the outcome of any legal matter, for any decision you make based on the record, or for indirect loss. Our total liability in any twelve months is limited to the fees you paid us in that period.

These terms do not affect your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Cooling off. You may cancel a subscription within seven days of first paying for it and receive a full refund, without giving a reason, as section 44 of the Electronic Communications and Transactions Act provides. We refund it to you through PayFast within 10 business days. Because the service starts as soon as you pay, you agree that we begin providing it immediately. A once-off Court Pack is delivered when the pack is generated; once you have generated it, the seven-day right no longer applies to that purchase.

14. Complaints about content

Complaints about content. If you believe something stored in Standpoint Family infringes your rights (for example your copyright, or your privacy as someone named in a document), write to info@intelligencefoundry.co.za with what it is, where it is, and why. We will acknowledge your notice within 5 business days and act on it as the Electronic Communications and Transactions Act (section 77) provides. Records on a case are private to that case, so we may not be able to show you the content.

15. Changes

We may change these terms or prices on 30 days' notice by email. If you do not accept a change, you may cancel.

16. Governing law

The law of the Republic of South Africa applies. The South African courts have jurisdiction.

17. Contact

Standpoint Family is operated by TownConnect (Pty) Ltd, 442 Davidson Street, Vaalwater, Limpopo, 0530. Email: info@intelligencefoundry.co.za or hello@townconnect.co.za.